COVID-19: Our Response

What we’re doing & what you need to know.

As our company responds to COVID-19, the health and safety of our employees and customers remains our top priority. The work we do is critical to thousands of people and companies in and around our servicable area, and we're committed to being there when our customers and colleagues need us the most.

We continue to follow the developing guidance of the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO) regarding the impact of the coronavirus (COVID-19).

Customer Support & Service

As you might expect, the COVID-19 situation is creating some difficulties that may prevent us from responding to your inquiries as quickly as we would usually. We will work hard to make sure we can support you in the best way and will reply to any inquiries as quickly as we can.

Below is an overview of how we are responding to the COVID-19 situation.


The safety of our communities, customers and employees is our top priority.

As the COVID-19 crisis continues, our thoughts are with everyone who has been impacted. Many of those at risk are the people we serve every day.

Your PCMD, LLC is committed to providing an environment that adheres to the sanitary recommendations of public health officials and government leaders. In doing so, we have required our employees follow the Centers for Disease Control and Prevention (CDC) social and sanitary guidelines.

In order to protect our customers, we have implemented the following procedures:

  • Every three hours, sanitize and disinfect contact surfaces throughout facility
  • Technicians to wash their hands and avoid touching their face
  • Adequate hand sanitizer throughout the facility
  • Social distancing practices, including: no handshakes and avoidance of personal space when possible
  • Technicians who feel ill, we have asked to stay home

We have also implemented procedures for employees and customers in the lobby and Shred Shed department, that include:

  • Sanitize and disinfect all major touchpoints on and in these locations

As we navigate this unique situation together, we want to assure you we will do everything to protect your health and safety with every transaction.

What you can do

Please follow recommendations from public health authorities, including:

  • Wash your hands frequently with soap and warm water for at least 20 seconds.
  • Use hand sanitizers where available.
  • Avoid touching your eyes, nose or mouth.
  • Avoid close contact with people who are sick.
  • Cover your coughs and sneezes. Hold a tissue over your mouth and nose when you cough or sneeze, and then throw the tissue in the garbage.
  • Avoid handshakes and hugs.

Additionally, it has been recommended that people at higher risk for serious illness avoid large public places and gatherings where they would be in close contact with others. The groups of people at higher risk include:

  • People over 60 years old.
  • People with underlying health conditions, including cancer, heart disease, lung disease, diabetes, or weakened immune systems.
  • People who are pregnant.

Learn more about COVID‑19 symptoms on the CDC website.


What's the main workplace safety guidance we should follow?

The Occupational Safety and Health Administration (OSHA) recently published Guidance on Preparing Workplaces for COVID-19, outlining steps employers can take to help protect their workforce. OSHA has divided workplaces and work operations into four risk zones, according to the likelihood of employees’ occupational exposure during a pandemic. These risk zones are useful in determining appropriate work practices and precautions.

Work from Home Policy

Technicians who are in demparments that can be done from home will do so until further notice on a case-by-case basis.

Our office will remain open for technicians who need to work onsite, but we ask that technicians take the necessary preventative measures to help limit the spread of COVID-19, such as social distancing and preventative personal hygiene.

For technicians whose jobs cannot be done from home, including those who serve and interact with our customers, we are taking additional safeguards and implementing new procedures and policies to help protect the health and safety of our workforce.

The following Q&A may be updated frequently. Check back for the latest information.

Q. What do I do if I am sick?
A. Call your doctor: If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, call your healthcare provider for medical advice. You should also follow the CDC's Guidelines to help prevent the spread of COVID-19 if you are sick.

Q. What if I need to take time off work because I contract COVID-19?
A. The first and best option for employees who need to miss work due to illness is to use their employer-paid time off. Human Resources has information about Paid Sick Leave. When this leave is not available, other paid family & medical leave may be available to help.

Q. What if I am asked by a medical professional or public health official to quarantine as a result of COVID-19, but I am not sick?
A. If you are following guidance issued by a medical professional or public health official to isolate or quarantine yourself as a result of exposure to COVID-19 and you are not receiving paid sick leave, you may be eligible to receive unemployment benefits. Eligibility decisions are made on a case-by-case basis. However, you must able to accept any work offered that would not cause you to break isolation or quarantine.

Q. If we have to shut down operations temporarily because an employee is sick and we have been asked to isolate or quarantine as a result of COVID-19, am I eligible for unemployment benefits?
A. If you are not receiving payment, such as paid sick leave or paid time off, you may be eligible for unemployment benefits and may qualify for standby during this time. Eligibility decisions are made on a case-by-case basis. Basic eligibility requirements for a claim can be found here.

Q. What is a request to isolate or quarantine?
A. A request to isolate or quarantine is:

  • A letter documenting a voluntary request or involuntary order to isolate or quarantine from a medical professional, local health official, or the Secretary of Health.
  • A note from your medical provider or medical records office recommending isolation or quarantine.
  • A self-determination that Department of Health’s quarantine guidance applies to you.

Q. What should I do if I contract COVID-19 on the job?
A. See information from the Dept. of Labor and Industries information on Workers’ Compensation.

Q. Do I qualify for unemployment benefits if I become seriously ill and I am forced to quit my job as a result of COVID-19?
A. If you are too ill to be able and available for work, you do not qualify for unemployment benefits. However, you may qualify for Paid Family & Medical Leave while you are sick under H.R.6201 - Families First Coronavirus Response Act. Once you recover and are available for work again, you can apply for unemployment benefits.

Learn More


Here are some additional resources for the latest information about the coronavirus:


We will continue to monitor the situation closely, and will of course update this page as and when new information changes our approach. Please be assured that we have robust structures in place to ensure that our business will continue to run smoothly while the situation with COVID-19 remains ongoing.