Managed Services Offer an Affordable Solution
Our PROACTIVE approach to IT is focused on preventing small problems before they become large, expensive ones. Your PCMD is your partner in getting the most out of your technology.
Do computer worries dominate too much of your valuable time? Are you tired of the REACTIVE computer support you are currently getting and ready for a more PROACTIVE approach? Or, are you simply fed up with the expensive, and at times, non-responsive or unprofessional computer person you currently use? If you answered yes to any of these attributes, then it's time to consider a YOUR PCMD Managed Service plan for your business.
Our Managed Services plans are the ideal solution for businesses like yours, a business that demands the utmost in technology reliability and quality of service. We provide all of the benefits of an internal IT Department for a fraction of the price of staffing one yourself. We reduce the impact of IT failures by minimizing their occurrence, and any unforeseen issues are considered a top priority. With our Managed Services, you get proactive management for your technology with a trusted advisor on call, with one managed solution and one monthly bill that is predictable, easy to understand and easy to budget for.
Worry-free IT ensures your network and systems are safe and secure. Our innovative IT solutions and computer network maintenance not only simplify the way you use technology, but the way you do business as well.
Let us manage your IT infrastructure, and you continue doing what you do best, which is RUNNING YOUR BUSINESS!
Have a home business or, not a business at all? Maybe it's your home or home office technology and you'd like to protect your investment. Not a problem - as our plans are also offered for home businesses as well as residential customers.
Plans we offer
By optimizing your technology's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on your business, not your technology. Security, networking, data protection and user support - we handle it all for a single, predictable price.
With plans starting at $6.99 per month per device, it just makes sense to move away from the "I'll wait until its broken" concept and roll your daily computer support and maintenance in to one affordable monthly fee. And what's included in this monthly fee? Have a look below to find out!
|On-site Response Time||1-2 Days||Next Day||Same Day|
|Critical Response Time||4 hrs or less||2 hrs or less||1 hr or less|
|Warning Pop-up Alerts|
|Application Crash Monitoring|
|Daily System Health Check|
|Disk Space Monitoring|
|Event Log Monitoring|
|Microsoft Windows Updates|
|Windows Patch Management|
|3rd Party Patch Management|
|Cleaning Temp Files|
|Hard Drive Fragmentation|
|Physical System Check||Bi-annual||Quarterly|
|Managed Anti-Malware & Licensing|
|Malware & Spyware Monitoring|
|Ad Block Protection|
|Unlimited Malware Remediation|
|Malware Remediation Discount||10%||25%|
|Secure Remote Desktop Software|
|System Tray "Helpdesk on demand"|
|Web-based Support Ticket Portal|
|On-Site & Remote Support Discount||10%||25%|
|Emergency After Hours Support|
|Anytime Plan Upgrade|
|* Prices are per desktop. Recurring monthly|
|Proactively monitor network equipment for function and speed|
|Monitor all Firewall, Router & Switch Devices in the Local Area Network|
|Manage & Maintain all Firewall & Router configurations|
|Repair & Maintenance of CAT-5\6 cabling, termination points and connectors.|
|Manage Network equipment security policies and procedures|
|3rd Party Vendor Management / Notify Vendor of Issue|
|Discounted Hourly On-Site Support for Covered Events|
|Purchasing Assistance for Replacement Equipment|
|Moves and Hardware Upgrades (parts not included)|
|* Dependant upon network equipment. Price per office. Recurring Monthly - Each additional office is $29.99|
|‡ This program requires purchase of compatible networking equipment.|