940 668–1800 • 844 222–PCMD
712 E. California, Suite A, Gainesville, TX

Managed IT Services

Small Business IT, Fully Managed

No hidden costs, no added extras



COMPREHENSIVE IT MANAGEMENT SERVICES, UNPARALLELED SUPPORT

For SOHO, micro and small businesses, managing the increasingly complex Information Technology terrain is beyond the comfort and capabilities of most business owners, but a successful business depends on reliable technology to operate efficiently and competitively.

Most business owners know the disruption a technology malfunction can cause to their business, including lower revenue and harm to their business reputation. The savvy business owner doesn't wait for problems to arise, but implements a Managed Services Plan to keep employee productivity and business performance high as part of their technology strategy.

If you don't have the time or skill sets or if you simply don't want the burden of managing an IT employee or department, then our Managed IT Services Plans is the answer. It's like having your own virtual technology department at a fraction of the cost of hiring an IT employee.


WHAT'S WRONG WITH JUST THE BREAK-FIX MODEL?

When Your PCMD opened in 2012, much of the work we did was Break-Fix services. This meant that when something was broken, we were called to fix the problem. This approach meant the technician would only see the problems while on-site but once the issue was solved and the technician left, there was little to no visibility nor maintenance in place to prevent issues or be warned of the next issue happening.

Now there aren't many businesses that will happily run without computers for even a day while waiting for repairs, but the break-fix model is broken for reasons other than being poor at preventing downtime.

These days, the fix-it when it breaks mentality no longer works in today's fast-paced world. It costs you money and clients — something no business can afford to lose. We offer 3 streamlined Managed Services Plans for your business needs, goals and budget that help you to avoid bad scenarios. Now you can focus your attention on managing and growing your business, while we keep your IT infrastructure up-to-date and running smoothly.

Working with us is like having your own virtual IT department.

When you choose one of our IT Service Plans you get all of the benefits of an in-house IT department at a much lower cost. Your business demands reliability and efficiency from the technology that powers it, and your network must stay secure against today's increasing cybersecurity threats; and that is precisely what we can do for you. Network security, 24/7 systems monitoring and management, data protection and user support – we handle it all for a single, predictable monthly fee.


Essentials Proactive Complete
Price per computer $CALL $CALL $CALL
SECURITY & PROTECTION
Managed Anti-Malware & Licensing
Virus & Ransomware Protection
File Guard & Surf Protection
Virus Definition & Program Updates
Ad Block Browser Protection
FREE Remote Virus Remediation
PROACTIVE MAINTENANCE
24x7 Remote Monitoring & Network Alerts
Proactive Maintenance (business hours)
Microsoft Updates and Patch Management
Common 3rd Party Patch Management
Software Deployment & Updates
Automatic Problem Escalation & Resolution
Network Resource Monitoring
Automatic data backups
ON-DEMAND SUPPORT
Non-critical Response Time Next Day Next Day Same Day
Emergency Response Time 2 hrs or less 2 hrs or less 1 hr or less
Unlimited Remote Support (business hours)
FREE On-Site Support (business hours)
Outside Business Hours Support
NETWORK & PRINTER SUPPORT
Network Asset Tracking
DNS Security Configured Router
Managed Firewall Security
Managed Router Services
Networked Printer(s) Support
STAY PROTECTED AND GET SUPPORT
Unlimited Phone Support (business hours)
Unlimited Help Desk Support (business hours)
Email Support for all Standard Break/x Tickets
Initial ticket response time (business hours) 4 hours 2 hours
ADDITIONAL FEATURES
Predictable Budgeting
Systems Review and Recommendations
Adding & Removing Users
Additional Services Discount
Procurement Assistance
Scheduled General Maintenance Annual Bi-Annual

The monthly IT Support Plans are the basis of your relationship with us. We're available to business clients when they need us, not when it fits our schedule. We commit to a 2-hour onsite response time for local critical issues and a same-day response time for critical non-local issues.

To find out more about how we help small and expanding businesses with their IT services to achieve better efficiency and focus on revenue generating activity, give us a call today!

* Initial rates based upon number of devices — desktop/laptop/workstation. All plans do not include sales tax, hardware/parts &/or software or materials if needed, data recovery, online/local backup or other services not listed.