No hidden costs, no added extras
For SOHO, micro and small businesses, managing the increasingly complex Information Technology terrain is beyond the comfort and capabilities of most business owners, but a successful business depends on reliable technology to operate efficiently and competitively.
Most business owners know the disruption a technology malfunction can cause to their business, including lower revenue and harm to their business reputation. The savvy business owner doesn't wait for problems to arise, but implements a Managed Services Plan to keep employee productivity and business performance high as part of their technology strategy.
If you don't have the time or skill sets or if you simply don't want the burden of managing an IT employee or department, then our Managed IT Services Plans is the answer. It's like having your own virtual technology department at a fraction of the cost of hiring an IT employee.
When Your PCMD opened in 2012, much of the work we did was Break-Fix services. This meant that when something was broken, we were called to fix the problem. This approach meant the technician would only see the problems while on-site but once the issue was solved and the technician left, there was little to no visibility nor maintenance in place to prevent issues or be warned of the next issue happening.
Now there aren't many businesses that will happily run without computers for even a day while waiting for repairs, but the break-fix model is broken for reasons other than being poor at preventing downtime.
These days, the fix-it when it breaks mentality no longer works in today's fast-paced world. It costs you money and clients — something no business can afford to lose. We offer 3 streamlined Managed Services Plans for your business needs, goals and budget that help you to avoid bad scenarios. Now you can focus your attention on managing and growing your business, while we keep your IT infrastructure up-to-date and running smoothly.
Working with us is like having your own virtual IT department.
When you choose one of our IT Service Plans you get all of the benefits of an in-house IT department at a much lower cost. Your business demands reliability and efficiency from the technology that powers it, and your network must stay secure against today's increasing cybersecurity threats; and that is precisely what we can do for you. Network security, 24/7 systems monitoring and management, data protection and user support – we handle it all for a single, predictable monthly fee.
The monthly IT Support Plans are the basis of your relationship with us. We're available to our clients when they need us, not when it fits our schedule. We commit to a 2-hour onsite response time for local critical issues and a same-day response time for critical non-local locations.
To find out more about how we help small and expanding businesses with their IT services to achieve better efficiency and focus on revenue generating activity, give us a call today!
* Priced per computer — desktop/laptop/workstation and recurring monthly. Plans do not include sales tax, travel fees, hardware/parts &/or software or materials if needed, data services, online/local backup or other services not listed. Pricing and plans subject to change without notice. All services during business hours only and some services may require purchase of compatible &/or additional equipment.
While monitoring is done 24/7, please keep in mind that most services are only available during our normal business hours.
1 Limited to specific browsers.
2 On-site remediation will become subject to a surcharge. We reserve the right to assess a fee if we feel that this service is being abused.
3 Limited free remote is 1st 15 minutes free, normal rate thereafter. Normal on-site hourly rates apply if issue cannot be resolved remotely. The limited free onsite support is 1st hour free, normal hourly rate thereafter.
4 For emergencies only and normal on-site hourly rates apply.