940 668–1800 • 844 222–PCMD
701 E. California, Suite 202, Gainesville, TX

Managed IT Services

Small Business IT, Fully Managed

Get everything you want, and the things you weren't aware you needed, with one company.

Nobody likes workplace downtime. The panic-stricken lull that brings productivity to a screeching halt with an IT meltdown. Or the mind-numbing hours wasted keeping up with tasks to prevent those treacherous IT system failures. Who needs that hassle?

We’ll take the hassle out of managing your IT infrastructure. As an experienced Managed Services provider, we’re experts at keeping your IT running smoothly while leveraging technology to maintain your workflow and keep your team productive.


All-Encompassing MSP Solution

Businesses today face an increasingly complex world of IT services and technologies which they are becoming more and more dependent on in order to deliver to their clients or employees. With this complexity comes even greater challenges in supporting these technologies, as well as the users that rely on them.

As a result, the old break-fix IT support model has become less satisfactory than ever. With IT issues now often leading to business downtime, a more proactive and preventative support model is needed.


Your new IT department is here

Your PCMD has what we consider to be the best managed IT services for your small business which can address and solve technology problems. Our managed IT solutions combine all the expected features of a managed IT service, such as 24/7 monitoring, proactive management and an unlimited helpdesk staffed by a friendly, local team. All for an affordable fixed monthly fee. No surprises. No wasted time.


A Simple, One-Price Solution For Ongoing Support And Maintenance Of Your Technology

Regardless of which tier you choose, Your PCMD uses customised monitoring and management toolsets which enables automated notification of issues. This often results in both reduced time to resolution and an increase in availability. We do business this way because it's what partners do.

There is a required, one-time Advanced Onboarding and Best Practices session for a fee of $149.

 

All Plans Include
SECURITY & PROTECTION
  • Managed Antivirus & Licensing
    (Windows devices only)
  • EndPoint Protection Monitoring
  • File Guard & Surf Protection
  • Automated Virus Definition Updates
  • Ad Block Browser Protection 1
  • UNLIMITED Remote Virus Remediation 2
PROACTIVE MAINTENANCE
  • 24x7x365 Monitoring of Workstations
  • 24x7x365 Monitoring of Laptops
  • Automatic Problem Resolution
  • Proactive Reboot Procedures
ON-DEMAND SUPPORT
  • Non-critical Response Time: Next Day
  • Limited FREE Remote Support 3
  • After Hours Support 5
    • $200/hr (1 hour min)
STAY PROTECTED AND GET SUPPORT
  • Phone Support (business hours)
  • Annual Risk Assessment
ADDITIONAL FEATURES
  • Predictable Budgeting
  • Sales & Procurement Services
  • Free High-Level IT Assessment
ProManage Essential

As low as
$59*
per user/mo

Agreement Term: Monthly or Annual

PROACTIVE MAINTENANCE
  • Hardware Health Monitoring
  • Device Performance Monitoring
  • Microsoft Patch Management
  • Drive Space Monitoring
ON-DEMAND SUPPORT
  • Onsite Response Time: within 4 hrs
  • Limited FREE On-Site Resolution 4
STAY PROTECTED AND GET SUPPORT
  • Unlimited Phone Support
  • Online Ticketing System
ADDITIONAL FEATURES
  • Annual Scheduled Maintenance
  • Dedicated Local IT Engineer
  • Optional Cloud Backup Service
ProManage Complete

As low as
$89*
per user/mo

Everything in ProManage Essential plus:

PROACTIVE MAINTENANCE
  • 3rd Party Patch Management
  • 3rd Party Vendor Management
ON-DEMAND SUPPORT
  • Onsite Response Time: within 2 hrs
  • Unlimited Remote Support 2
NETWORK SUPPORT
  • Network Resource Monitoring
  • Network Printer Management
ADDITIONAL FEATURES
  • 25% Discount on Hourly Rates 5
  • Data Restore from Backup Support 6
  • Asset Tracking and Management
  • Microsoft Office 365 Support
  • Virtual CTO Service

* Based on a minimum of 5 Users. Have less than 5? Don't worry, we'll work with you.


Managed IT Solutions You Can Trust

We ensure that our valued clients are kept up to date with regular reports that address issues and an update of our services provided, often giving a valuable level of insight and allowing for better decision making and budgeting as a result.

All of this is delivered for a fixed monthly cost, agreed in advance and transparently priced. Your managed IT service will be summarised in an agreement written in plain English and with minimal legal and technical jargon so you understand exactly what you are getting. If you're looking for a leading range of managed IT solutions, choose Your PCMD today.