Nobody likes workplace downtime. The panic-stricken lull that brings productivity to a screeching halt with an IT meltdown. Or the mind-numbing hours wasted keeping up with tasks to prevent those treacherous IT system failures. Who needs that hassle?
We’ll take the hassle out of managing your IT infrastructure. As an experienced Managed Services provider, we’re experts at keeping your IT running smoothly while leveraging technology to maintain your workflow and keep your team productive.
Businesses today face an increasingly complex world of IT services and technologies which they are becoming more and more dependent on in order to deliver to their clients or employees. With this complexity comes even greater challenges in supporting these technologies, as well as the users that rely on them.
As a result, the old break-fix IT support model has become less satisfactory than ever. With IT issues now often leading to business downtime, a more proactive and preventative support model is needed.
Your PCMD has what we consider to be the best managed IT services for your small business which can address and solve technology problems. Our managed IT solutions combine all the expected features of a managed IT service, such as 24/7 monitoring, proactive management and an unlimited helpdesk staffed by a friendly, local team. All for an affordable fixed monthly fee. No surprises. No wasted time.
Regardless of which tier you choose, Your PCMD uses customised monitoring and management toolsets which enables automated notification of issues. This often results in both reduced time to resolution and an increase in availability. We do business this way because it's what partners do.
There is a required, one-time Advanced Onboarding and Best Practices session for a fee of $149.
Agreement Term: Monthly or Annual
Everything in ProManage Essential plus:
* Based on a minimum of 5 Users. Have less than 5? Don't worry, we'll work with you.
We ensure that our valued clients are kept up to date with regular reports that address issues and an update of our services provided, often giving a valuable level of insight and allowing for better decision making and budgeting as a result.
All of this is delivered for a fixed monthly cost, agreed in advance and transparently priced. Your managed IT service will be summarised in an agreement written in plain English and with minimal legal and technical jargon so you understand exactly what you are getting. If you're looking for a leading range of managed IT solutions, choose Your PCMD today.
Plans do not include sales tax, logistics, hardware/parts &/or software if needed, data services, cloud/local backup, or other services not listed. Pricing and plans subject to change without notice. All services conducted during business hours.
While monitoring is done 24/7, please keep in mind that most services are only available during our normal business hours.
1 Limited to Chrome, FireFox and Microsoft Edge Chromium browsers.
2 We reserve the right to assess a fee if we feel that this service is being abused.
3 Limited free remote is 1st 15 minutes free, normal rate thereafter. Normal on-site hourly rates apply if issue cannot be resolved remotely.
4 Limited free onsite support is the 1st 30 minutes free, normal hourly rate thereafter.
5 For emergencies only. 25% discount applies during our normal business hours.
6 Available only with optional backup service. Hourly rates apply. Covers Documents, Pictures, and selected folders during initial setup only.