940 668–1800 • 844 222–PCMD
712 E. California, Suite A, Gainesville, TX

Managed IT Services

Small Business IT, Fully Managed

No hidden costs, no added extras



COMPREHENSIVE IT MANAGEMENT SERVICES, UNPARALLELED SUPPORT

For SOHO, micro and small businesses, managing the increasingly complex Information Technology terrain is beyond the comfort and capabilities of most business owners, but a successful business depends on reliable technology to operate efficiently and competitively.

Most business owners know the disruption a technology malfunction can cause to their business, including lower revenue and harm to their business reputation. The savvy business owner doesn't wait for problems to arise, but implements a Managed Services Plan to keep employee productivity and business performance high as part of their technology strategy.

If you don't have the time or skill sets or if you simply don't want the burden of managing an IT employee or department, then our Managed IT Services Plans is the answer. It's like having your own virtual technology department at a fraction of the cost of hiring an IT employee.


WHAT'S WRONG WITH JUST THE BREAK-FIX MODEL?

When Your PCMD opened in 2012, much of the work we did was Break-Fix services. This meant that when something was broken, we were called to fix the problem. This approach meant the technician would only see the problems while on-site but once the issue was solved and the technician left, there was little to no visibility nor maintenance in place to prevent issues or be warned of the next issue happening.

Now there aren't many businesses that will happily run without computers for even a day while waiting for repairs, but the break-fix model is broken for reasons other than being poor at preventing downtime.

These days, the fix-it when it breaks mentality no longer works in today's fast-paced world. It costs you money and clients — something no business can afford to lose. We offer 3 streamlined Managed Services Plans for your business needs, goals and budget that help you to avoid bad scenarios. Now you can focus your attention on managing and growing your business, while we keep your IT infrastructure up-to-date and running smoothly.

Working with us is like having your own virtual IT department.

When you choose one of our IT Service Plans you get all of the benefits of an in-house IT department at a much lower cost. Your business demands reliability and efficiency from the technology that powers it, and your network must stay secure against today's increasing cybersecurity threats; and that is precisely what we can do for you. Network security, 24/7 systems monitoring and management, data protection and user support – we handle it all for a single, predictable monthly fee.


CompuCare Essentials

Call for Pricing *

SECURITY & PROTECTION
  • Managed Antivirus & Licensing
  • Virus & Ransomware Protection
  • File Guard & Surf Protection
  • Virus Definition & Program Updates
  • Ad Block Browser Protection 1
PROACTIVE MAINTENANCE
  • 24x7 Monitoring of Antivirus
ON-DEMAND SUPPORT
  • Non-critical Response Time: Next Day
STAY PROTECTED AND GET SUPPORT
  • Limited Phone Support
  • Email Support for all standard issues
ADDITIONAL FEATURES
  • Predictable Budgeting
  • System Review & Recommendations
CompuCare Proactive

Call for Pricing *

SECURITY & PROTECTION
  • Managed Antivirus & Licensing
  • Virus & Ransomware Protection
  • File Guard & Surf Protection
  • Virus Definition & Program Updates
  • Ad Block Browser Protection 1
  • FREE Remote Virus Remediation 2
PROACTIVE MAINTENANCE
  • 24x7 Monitoring of Antivirus
  • 24x7 Monitoring of Workstations & Laptops
  • Proactive Maintenance
  • Microsoft Updates & Patch Management
  • Common 3rd Party Patch Management
  • Event Viewer Checkup
  • Network Resource Monitoring
  • Automatic Problem Resolution
ON-DEMAND SUPPORT
  • Non-critical Response Time: Next Day
  • Limited FREE Remote Support 3
STAY PROTECTED AND GET SUPPORT
  • Limited Phone Support
  • Email Support for all standard issues
ADDITIONAL FEATURES
  • Predictable Budgeting
  • Scheduled General Maintenance: Annual
  • Procurement Assistance
  • System Review & Recommendations
  • Additional Services Discount
CompuCare Premium

Call for Pricing *

SECURITY & PROTECTION
  • Managed Antivirus & Licensing
  • Virus & Ransomware Protection
  • File Guard & Surf Protection
  • Virus Definition & Program Updates
  • Ad Block Browser Protection 1
  • FREE Remote Virus Remediation 2
PROACTIVE MAINTENANCE
  • 24x7 Monitoring of Antivirus
  • 24x7 Monitoring of Workstations & Laptops
  • Proactive Maintenance
  • Microsoft Updates and Patch Management
  • Common 3rd Party Patch Management
  • Event Viewer Checkup
  • Network Resource Monitoring
  • Automatic Problem Resolution
ON-DEMAND SUPPORT
  • Response Time: Same Day
  • Unlimited Remote Support 3
  • Limited FREE On-Site Support 3
  • Outside Business Hours Support 4
STAY PROTECTED AND GET SUPPORT
  • Limited Phone Support
  • Email Support for all standard issues
  • Unlimited Help Desk Support
NETWORK SUPPORT
  • 24x7 Remote Network Monitoring
  • DNS Security Configured Router
  • Managed Router Services
  • Managed Firewall Security
  • Networked Printer Support
ADDITIONAL FEATURES
  • Predictable Budgeting
  • Scheduled General Maintenance: Bi-Annual
  • Procurement Assistance
  • System Review & Recommendations
  • Additional Services Discount

The monthly IT Support Plans are the basis of your relationship with us. We're available to our clients when they need us, not when it fits our schedule. We commit to a 2-hour onsite response time for local critical issues and a same-day response time for critical non-local locations.

To find out more about how we help small and expanding businesses with their IT services to achieve better efficiency and focus on revenue generating activity, give us a call today!

* Priced per computer — desktop/laptop/workstation and recurring monthly. Plans do not include sales tax, travel fees, hardware/parts &/or software or materials if needed, data services, online/local backup or other services not listed. Pricing and plans subject to change without notice. All services during business hours only and some services may require purchase of compatible &/or additional equipment.

1 Limited to specific browsers.

2 On-site remediation will become subject to a surcharge. We reserve the right to assess a fee if we feel that this service is being abused.

3 Limited free remote is 1st 15 minutes free, normal rate thereafter. Normal on-site hourly rates apply if issue cannot be resolved remotely. The limited free onsite support is 1st hour free, normal hourly rate thereafter.

4 For emergencies only and normal on-site hourly rates apply.