Social Media Management Terms & Conditions
This document contains our terms of agreement between you (Client), and Your PCMD (we, us, our, Company). Please read, understand and accept the below, which are designed to protect both you and us. These terms can change with or without your notice, so we recommend checking back regularly for the latest updates.
Payments and Refunds
Unless alternative agreements are agreed, all payments are taken in advance for the upcoming month via pre-approved Recurring Payment through our partner Square. Upon sign-up, clients enter into a monthly rolling agreement and payments will be taken on the same day every month until the client cancels the agreement in writing.
The first payment will be taken within 5 working days of sign-up, and on the same day (or around this date) every month thereafter. Clients must contact us at least five working days before their next payment is due if they'd like to cancel, or will be liable to pay the next month's payment before their service terminates. If payment is not received for the upcoming month for whatever reason, content is immediately suspended until the payment is received.
Note that the payment date and content start date may differ – we might start posting content on January 1 but not receive payment until January 6 or vice versa depending on your responsiveness to our initial content draft. We must receive a written request to cancel on whichever date is first (payment due or the start of your next content cycle) or you will be liable to pay for the following month once we begin producing content.
We do not offer refunds – once the payment has been taken for the upcoming month, we assume you want to continue working with us and begin preparing the month's content.
We aim to respond to all client enquiries within 24 hours during weekdays. Our office is not manned on Saturday or Sunday and an agent will respond as soon as possible the next working day.
During busy periods, it may take us a little longer to respond to your emails. We recommend adding an "urgent" or "important" tag to your subject line if you need help immediately, and we'll make sure these emails are dealt with as a priority. Please note: we are not liable for damages or loss of earnings should we take more than 24 hours to respond. You retain ownership and liability of your social media accounts in all circumstances.
We provide customer service via email address only. While we do take calls, our primary communication channel is email and so all official correspondence should be sent to firstname.lastname@example.org or your dedicated account manager's address. We cannot guarantee that correspondence sent elsewhere will be read or dealt with in a timely manner, so ensure anything important makes its way to our mailboxes first.
Copyright and Ownership
All content created by us for clients (including videos and images) is copyrighted to the account holder unless otherwise stated. However, we reserve the right to reuse and repurpose content (unless the client holds ownership – for example, photography and video) for other client accounts and projects. Examples include graphics templates which can be repurposed with different colors, fonts, and images. If we are tasked with opening new social media accounts for a client, the client gains ownership as soon as the login information is handed over to them.
As a client, it is your responsibility to monitor comments and messages sent to your accounts. On some plans, we may respond to client comments if necessary, although questions we cannot answer will be left for the account holder to monitor. We do not send emails alerting you to new comments or tweets unless important, so you should monitor your accounts on a regular basis. It's also your responsibility to respond to our emails in a prompt manner and alert us to any changes in your business offerings or branding, and give us at least five working days notice to cancel your subscription with us if you choose to.
While we take great care in ensuring every piece of content we create for your social media handles is accurate and relevant, we are not liable for damages should inaccurate information be published on your social media handles. All content is thoroughly researched from reputable sources and clients company website, and it is ultimately the responsibility of clients to monitor their social handles and alert us to any inaccurate information. Incidents like this rarely occur, but in some industries, there may be times where we have to exercise some extra caution! We recommend that you regularly update us with news from your business and report back amendments as soon as possible to avoid such incidents.
Your Personal Data
Changes to Terms
We will alert clients to major changes or new clauses which may affect their social media management via email with at least 14 days notice. We also promise to give clients at least 60 days notice before possible price changes. All changes to prices or contracts must be approved before we increase a Recurring Payment for your added security.
These terms were last updated on August 1st, 2019 when we streamlined our Terms & Conditions for readability.