All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We can't access your machine without your express permission.
Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required. Download our Remote Assistant software for Windows only.
While a broadband internet connection is preferable, it is still available to users on a low bandwidth dial-up internet connection. Our system works on any connection. Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most corporate networks.
Yes, and in most cases, we are able to connect to your computer system even if you have behind a corporate firewall. Our remote PC repair & support services are available to both residential and business customers.
Absolutly not! You run the connection software which connects your PC with a technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again and provide us with the new authorization code.
Remote support is invoiced in 30 minute blocks and price details can be found on our FAQ's page. We use CloudBerry Remote Assistant to obtain access to your system and the details as to how it works is outlined below: