All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We cannot access your machine without you initiating the software.
Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required. Download our Remote Assistant software for Windows or Mac.
While a broadband internet connection is preferable, it is still available to users on a low bandwidth dial-up internet connection. Our system works on any connection. Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most corporate networks.
Yes, and in most cases, we are able to connect to your computer system even if you're behind a corporate firewall. Our remote PC repair and support services are available to both residential and business customers.
Absolutly not! You run the connection software which connects your PC with a technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again. Alternatively, you may delete our Remote Support software from your downloads folder.
Remote support is invoiced in 30 minute blocks and price details can be found on our FAQ's page. We use our Remote Assistant to obtain access to your system and the details as to how it works is outlined below: