At Your PCMD, we can provide remote support to all our clients no matter where they're located. If your computer is turned on and connected to the internet, we can help you without having a technician pay you a visit. And don't worry, we can't login without your permission!
Is you’re time limited? Have a deadline? Value your privacy? Or perhaps a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems resolved such as removing a virus, configuring software, troubleshooting printer problems, figuring out why your PC is running SLLLOOOWWW, or if you've purchased a new PC and would like help configuring it.
Remote IT support is surprisingly effective, and can turn days of back-and-forth emails &/or phone calls into a quick-fix. During your appointment, one of our qualified technicians will connect to your desktop or laptop using a program called Remotely, hosted on our own in-house server and requires no installation. This allows us remote control of your device while also allowing you to see what we're doing at all times.
Establishing a remote connection is a simple process and requires just a few steps:
First, download our software before you give us a call. No installation required.
Next, call us to schedule a date and time for us to provide services.
Click here to pay the $75 fee prior to your scheduled time of appointment.
Once paid, we'll call you and walk you though the process of connecting to you.
Once we have connected to your system, all we ask is that you not interfere with the process. Of course you are free to watch us work, get a cup of coffee, or do anything else you wish to do. Once we are done, we'll close the connection and you are welcome to delete our software.
Note: when you first call, we will get your details such as name, address, and most importantly, your phone number so we can call you prior to us logging in.
BEFORE OUR TECHNICAL SUPPORT STAFF CAN PROVIDE REMOTE ASSISTANCE TO TRY AND SOLVE AN ISSUE, YOU MUST INSTALL A PROGRAM THAT ALLOWS REMOTE ACCESS TO YOUR COMPUTER AND ACCEPT THE FOLLOWING CONDITIONS GOVERNING THE PROVISION OF REMOTE TECHNICAL SUPPORT.
For a fixed monthly fee per workstation, our Pro-Remote Care program provides Unlimited Remote Support sessions (M-F 9-6) that's designed to defend against loss of productivity, downtime and unplanned, high costs by allowing our IT experts to proactively monitor and provide preventive maintenance as well as detect problems. If issues do occur, the program provides you the freedom to call us to remotely resolve issues without worry about additional cost, time, or loss of productivity. Interested? Call us today for a consultation.
All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We cannot access your machine without you initiating the software.
Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required. Download our Remote Assistant software for Windows.
While a broadband internet connection is preferable, it is still available to users on a low bandwidth DSL internet connection. Our system works on any connection. DSL/Modem &/or Router, Broadband, Wireless, Fiberline, and even within most corporate networks.
Absolutly, and in most cases, we're able to connect to your computer system even if you're behind a corporate firewall. While our remote PC support services are available mainly to business clients, we also provide the service for residential customers.
Absolutly not! You control the connection software which connects your PC with our technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again. Alternatively, you may delete our Remote Support software from your downloads folder.
Remote support is invoiced as a flat rate and price details can be found on our FAQ's page. We use our Remote Assistant to obtain access to your system and the details as to how it works is outlined above.
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