940 668–1800 • 844 222–PCMD
712 E. California, Suite A, Gainesville, TX

Remote IT Support

Your PCMD now offers remote support, which is perfect for resolving small issues such as virus and spyware issues, computers running slower than they should be, or Windows problems when an onsite visit is not possible. A qualified technician will connect to your desktop or laptop computer through the Internet, and you can watch all the work happen on your own screen as we take control of your machine and get it up and running again. The whole process is entirely safe, secure, and as our software works on a single use basis, we will not have access to your machine after the repair takes place. For more information, please read our Frequently Asked Questions below:

Remote Services Available

  • Virus, Malware and Trojan Removal
  • Eliminate spyware applications
  • Improving Computer Speed
  • Windows Errors and Bugs
  • Windows and Internet Pop-Ups
  • Help with system or program settings
  • Software upgrades & patches
  • Parental control set-up
  • Setup and Configure Emails
  • Maintenance and Updates
  • Some Internet Issues
  • Program Installations

Frequent Questions

How secure is remote servicing?

All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We can't access your machine without your express permission.

What software do I need?

Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required. Download our Remote Assistant software for Windows only.

What internet speed do I need?

While a broadband internet connection is preferable, it is still available to users on a low bandwidth dial-up internet connection. Our system works on any connection. Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most corporate networks.

Do you provide support to businesses?

Yes, and in most cases, we are able to connect to your computer system even if you have behind a corporate firewall. Our remote PC repair & support services are available to both residential and business customers.

Can you always connect to my computer?

Absolutly not! You run the connection software which connects your PC with a technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again and provide us with the new authorization code.

How does it work and what is the cost?

Remote support is invoiced in 30 minute blocks and price details can be found on our FAQ's page. We use CloudBerry Remote Assistant to obtain access to your system and the details as to how it works is outlined below:

  • Call to setup an appointment time for us to remotely service your computer
  • During the call you must provide a valid credit card & email address
  • You will not be billed until after the remote session is completed
  • Click here to start the remote session. At the appointment time, we will call you for the access code
  • Sit back, relax and watch us service your computer. After completion, you will recieve an emailed invoice.