At Your PCMD, we can provide remote support to all our clients no matter where they're located. If your computer is turned on and connected to the internet, we can help you without having a technician pay you a visit. And don't worry, we can't login without your permission!
Is you’re time limited? Have a deadline? Value your privacy? Or perhaps a visit from an onsite technician is simply impractical. Whatever the reason, our remote support service is perfect for getting small problems resolved such as removing a virus, configuring software, troubleshooting printer problems, figuring out why your PC is running SLLLOOOWWW, or if you've purchased a new PC and would like help configuring it.
Remote IT support is surprisingly effective, and can turn days of back-and-forth emails &/or phone calls into a quick-fix. During your appointment, one of our qualified technicians will connect to your desktop or laptop using a program called Remotely, hosted on our own in-house server and requires no installation. This allows us remote control of your device while also allowing you to see what we're doing at all times.
Establishing a remote connection is a simple process and requires just a few steps:
First, download our software before you give us a call. No installation required.
Next, call us to schedule a date and time for us to provide services.
Click here to pay the $75 fee prior to your scheduled time of appointment.
Once paid, we'll call you and walk you though the process of connecting to you.
Once we have connected to your system, all we ask is that you not interfere with the process. Of course you are free to watch us work, get a cup of coffee, or do anything else you wish to do. Once we are done, we'll close the connection and you are welcome to delete our software.
Note: when you first call, we will get your details such as name, address, and most importantly, your phone number so we can call you prior to us logging in.
All communications between us and you are encrypted. All sessions are initiated by and completely under your control – you choose what level of control we have and can stop the session at any time. No software is installed on your machine – the software is downloaded to allow us to access your machine, and is unaccessable to us after each session. We cannot access your machine without you initiating the software.
Our software is a small download, and will be ready usually within 30 seconds of an accepted session request. You don't need to have special permissions on your machine to enable the software to run, and it's compatible with most firewalls and routers, so there shouldn't be any complex configuration required. Download our Remote Assistant software for Windows or Mac.
While a broadband internet connection is preferable, it is still available to users on a low bandwidth dial-up internet connection. Our system works on any connection. Dial-Up / Modem, Router, Broadband, Wireless, ISDN, and even within most corporate networks.
Yes, and in most cases, we are able to connect to your computer system even if you're behind a corporate firewall. Our remote PC repair and support services are available to both residential and business customers.
Absolutly not! You run the connection software which connects your PC with a technician. When the support session is complete, the connection software cannot be used by us automatically. We can only reconnect if you run the remote PC repair connection software again. Alternatively, you may delete our Remote Support software from your downloads folder.
Remote support is invoiced in 30 minute blocks and price details can be found on our FAQ's page. We use our Remote Assistant to obtain access to your system and the details as to how it works is outlined above.