For businesses outside our service area, we charge a call-out fee based upon our hourly rates which covers our technicians time and travel to your location. We don't make residential house calls outside of our service area but for residential customers inside our service area, there is a minimum fee of $50. When you make an appointment with us, please ask if any call-out fee will apply for your service.

Yes, however over-the-phone estimates are non-binding and are intended for informational purposes only so that you can have an idea of projected cost, but unless we have the device in our hands to provide diagnostics, we cant offer an accurate, binding estimate.

While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is incredibly difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change either up or down during the course of servicing your device.

If our technicians need to update the estimate, we will let you know why it has changed, and request permission to continue the service. If there are ANY changes on your estimate, we will ALWAYS let you know immediately, and all changes MUST be approved by you before we move forward with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue.

Due to the nature of our business, we're unable to offer payment 'on account' for residential customers. However, for business customers we offer a NET 10 payment option for your convenience – although at our discretion. Otherwise, all services require payment upon completion and can be paid by Cash, Check or major Credit/Debit Card. See below for more inormation.

For businesses interested in our NET payment terms, please use our application to apply.

We accept the following major credit and debit cards – Master Card, Visa, and Discover Card. We do not accept American Express. Business clients may be given the option to pay their invoice online and we use Quickbooks OR Square for this method.

Personalized checks will only be accepted with a valid drivers license and a valid phone number. However, starter, unnumbered or non-personalized checks will not be accepted.

A fee of $55 will be charged for any check returned for any reason. This includes a $35.00 NSF fee plus a $20.00 administrative fee to process these returned funds and re-bill. See our Terms & Conditions for more inormation.

Our minimum onsite charging period is one hour, charged in 0.5 hour blocks thereafter. If there is time left over, at your discretion, your technician can spend the remaining time optimizing your system or providing advice.

Our work is fully guaranteed. All new hardware is covered by a manufacturers warranty while any refurbished components are covered by a 30 day parts warranty through us and in both cases a 30 day labor warranty. Services where no physical goods are sold will be covered by a 48 hour labor warranty, except for virus remediation. Re-contamination of computers is at the customer's risk. See "Why didn't my anti-virus work?" below for more inormation.

Short answer is yes! However, due to Apples own policies, we are limited to certain year models and can upgrade or replace memory, battery/s, keyboards/trackpad &/or hard drives. On certain laptops we can replace a broken screen. We do not work on cell phones or tablets.

NOTE: Any services or modifications to Apple devices WILL void your warranty.

Buying anti-virus software does not guarantee you to be 100% virus free for the life of the product. An anti-virus program can be overruled by the user at any time and no anti-virus product can protect against 100% of threats. Viruses will often disguise themselves as something else to trick the user into allowing it onto the computer. The point of anti-virus software is to minimize and reduce your risk on the internet. Each user accesses the internet at their own risk.

Yes. Seniors (65+) & Students (with valid student ID) receive 10% off all hourly and in-shop flat-rate services. We do not provide discounts for remote services. Businesses receive a discount only if under an MSA contract through our sister company SOTAMSP. Additionally, we back our blue, first responders and active military (valid ID required) with the same discounts.