940 668–1800
701 E. California, Suite 202, Gainesville, TX

Frequently Asked Questions

Feel free to contact us with any questions you have. However, we have compiled a list of the most common questions we are asked.

What are your service rates?

Our rates are simple and straight-forward, either an on-site hourly rate or in-shop flat-rate. We offer fair and honest pricing with no hidden fees.

On-site rates for most services are detailed below, however, if your technician discovers that the service would take over 90 minutes – excluding networking – you'll be offered to alternatively have your device serviced at our location where flat-rate pricing could be more economical.

All drop-off services at our location are 1st come, 1st serve and always billed flat-rate – not charged based on hours, no matter how much time it takes to complete the service. Note, due to our policies, we do not give in-shop flat-rate pricing over the phone, see below.


Small Office, Home Office


1 hour minimum, 30 minute increments thereafter


B&M, Small business


1 hour minimum, 30 minute increments thereafter

Remote Support

Great for small, quick fixes


Flat rate fee. View our remote support page for details.

Prices listed is for labor only and excludes sales tax, hardware/parts &/or software, backup media, materials or shipping of parts. Not all services we offer can be done on-site. Allow 3 days for in-shop services. Priority servicing available (font of line, except Friday's and Weekend's) and incurs an additional fee of $40.

There is a minimum charge of $40 for all on/off-site services provided. While we're happy to give advice, please note that our minimum charge will apply.

Outside Business Hours (OBH) rates

OBH is billed at double time – including overtime, weekends and holidays, while ProManaged is billed 1.5 times. Normal rates apply for remote support.

Questions Managed Services clients ask:

Other common questions our clients ask: