940 668–1800 • 844 222–PCMD
712 E. California, Suite A, Gainesville, TX

Frequently Asked Questions

Feel free to contact us with any questions you have. However, we have compiled a list of the most common questions we are asked.

What are your rates?

Our prices are simple and straight-forward, an on-site hourly rate or an in-shop flat rate. Most computer service companies charge strictly by the hour. Before you know it you could be facing a bill that is more than your device is worth. We believe in fair and honest pricing with no hidden fees. Our on-site pricing for most services is detailed below, however, if after diagnostics your technician finds the service will take over 2 hours to complete – excluding networking – you'll be offered to have the service done off-site where a flat-rate service would be more economical.

All services done at our location – whether pickup or customer drop-off – are always a flat-rate and not charged based on hours, no matter how much time it takes to complete the service. Note, due to our policies, we do not give in-shop prices or quotes over the phone.

Residential

Home, SOHO, home business

$50/hour

1 hour minimum, 15 minute increments thereafter

Business

B&M micro & small businesses

$75/hour

1 hour minimum, 30 minute increments thereafter

Networking

For wired and wireless

$75/hour

1 hour minimum, 30 minute increments thereafter

Remote Support

Great for small, quick fixes

$25/½ hour

½ hour minimum, 15 minute increments thereafter

Prices listed is for labor only and does not include sales tax, hardware/parts &/or software, backup media, materials or shipping of parts if needed. Not all services we offer can be done on-site. Priority servicing available (in by 2 pm, out by 2 pm next business day, except on Friday's and Weekend's) in-shop only.

There is a minimum charge of $25 for all in-shop services provided. While we are happy to give advice, please note that our minimum charge may apply.

Other common questions our customers ask:


Do you charge any call-out fees?

For businesses outside of the Gainesville city limits, we charge a call-out fee based upon our hourly rates which covers our technicians time and travel to your location. We do not make house calls outside the city limits for residential. When you make an appointment with us, please ask if any call-out fees will apply to your service.


Do you offer payment terms?

Due to the nature of our business, we are unable to offer payment 'on account' for residential customers. However, for business customers we may offer a NET 10 or NET 15 payment option for your convenience – although at our discretion. Otherwise, all services require payment upon completion and can be paid by Cash, Check or major Credit/Debit Card. See our terms and conditions for more inormation.


What payment methods do you accept?

We accept the following major credit and debit cards – Master Card, Visa, Discover Card and American Express. Business clients may be given the option to pay their invoice online. We use Quickbooks for this method.

Personalized checks will only be accepted with a valid drivers license and a valid phone number. However, starter, unnumbered or non-personalized checks will not be accepted.

A fee of $60 will be charged for any check returned for any reason. This includes a $35.00 NSF fee plus a $25.00 administrative fee to process these returned funds and re-bill. See our terms and conditions for more inormation.


If the service takes less than an hour, will I have to pay for a full hour?

Our minimum onsite charging period is one hour. If the service is completed in less time than this, the technician can stay for the remaining time to carry out a general PC health check or answer any technical questions you may have if you wish.


Is your work guaranteed?

Our work is fully guaranteed. All new components are covered by a manufacturers warranty while all refurbished components are covered by a 30 day parts warranty through us and in both cases a 30 day labor warranty. Services where no physical goods are sold are covered by a 72 hour labor warranty, except for virus remediation. Re-contamination of computers is at the customer's risk. See our terms and conditions for more inormation.


Do you service Apple computers?

Short answer is yes! However, do to Apples own policies, we are limited to certain year models and can upgrade or replace memory &/or hard drives. On certain laptops we can replace a broken screen. NOTE: Any services or modifications to Apple devices WILL void your warranty.


I have a virus. Why didn't my anti-virus work?

Buying anti-virus software does not guarantee you to be 100% virus free for the life of the product. An anti-virus program can be overruled by the computer user at any time and no anti-virus product can protect against 100% of threats. Viruses will often disguise themselves as something else to trick the computer user into allowing it onto the computer. The point of anti-virus software is to minimize and reduce your risk on the internet. Each computer user accesses the internet at their own risk.