940 668–1800
701 E. California, Suite 202, Gainesville, TX

Frequently Asked Questions

Feel free to contact us with any questions you have. However, we have compiled a list of the most common questions we are asked.

What are your service rates?

Our rates are simple and straight-forward, either an on-site hourly rate or in-shop flat-rate. We offer fair and honest pricing with no hidden fees.

On-site rates for most services are detailed below, however, if your technician discovers that the service would take over 90 minutes – excluding networking – you'll be offered to alternatively have your device serviced at our location where flat-rate pricing could be more economical.

All drop-off services at our location are 1st come, 1st serve and always billed flat-rate – not charged based on hours, no matter how much time it takes to complete the service. Note, due to our policies, we do not give in-shop flat-rate pricing over the phone, see below.

Residential

Small Office, Home Office

$75/hour

1 hour minimum, 30 minute increments thereafter

Business

B&M, Small business

$90/hour

1 hour minimum, 30 minute increments thereafter

Remote Support

Great for small, quick fixes

$75/flat

Flat rate fee. View our remote support page for details.

Prices listed is for labor only and excludes sales tax, hardware/parts &/or software, backup media, materials or shipping of parts. Not all services we offer can be done on-site. Allow 3 days for in-shop services. Priority servicing available (font of line, except Friday's and Weekend's) and incurs an additional fee of $40.

There is a minimum charge of $40 for all on/off-site services provided. While we're happy to give advice, please note that our minimum charge will apply.

Outside Business Hours (OBH) rates

OBH is billed at double time – including overtime, weekends and holidays, while ProManaged is billed 1.5 times. Normal rates apply for remote support.


Questions Managed Services clients ask:

Other common questions our clients ask: