940 668–1800 • 844 222–PCMD
712 E. California, Suite A, Gainesville, TX

Frequently Asked Questions

Feel free to contact us with any questions you have. However, we have compiled a list of the most common questions we are asked.

What are your rates?

Our rates are simple and straight-forward, either an on-site hourly rate or in-shop flat-rate. We offer fair and honest pricing with no hidden fees.

On-site rates for most services are detailed below, however, if your technician discovers that the service would take over 90 minutes – excluding networking – you'll be offered to alternatively have your device serviced at our location where flat-rate pricing could be more economical.

All drop-off services at our location are 1st come, 1st serve and always billed flat-rate – not charged based on hours, no matter how much time it takes to complete the service. Note, due to our policies, we do not give in-shop flat-rate pricing over the phone, see below.


Small Office, Home Office


1 hour minimum, 15 minute increments thereafter


B&M, Small business


1 hour minimum, 30 minute increments thereafter


Wired &/or Wireless


1 hour minimum, 30 minute increments thereafter

Remote Support

Great for small, quick fixes

$30/½ hour

½ hour minimum, 15 minute increments thereafter

Prices listed is for labor only and does not include sales tax, hardware/parts &/or software, backup media, materials or shipping of parts. Not all services we offer can be done on-site. Priority servicing available (in by 2 pm, out by 2 pm next business day, except Friday's and Weekend's) and incurs an additional fee.

There is a minimum charge of $25 for all on/off-site services provided. While we are happy to give advice, please note that our minimum charge may apply.

Outside Business Hours (OBH) rates

OBH is billed at double time – including overtime, weekends and holidays, while ProManaged is billed 1½ times. Normal rates apply for remote support.

Other common questions our clients ask: